The low-income payment assistance program was approved by City Council May 8, 2006. The program is patterned after the United Way’s Family Fund program whereby a customer seeking assistance is directed to speak with their local social services case manager or FISH. The case manager or FISH conducts a screening process, income verification, and refers the qualified applicant to the United Way.
The program is now partnered with the Community Services Consortium (CSC) to provide the screening services necessary to ensure applicants are qualified to participate in the low-income payment assistance program. Qualified applicants receive assistance from the program no more than once each year.
The program is funded from donations provided by customers through their monthly City Services bills. Customers can elect to contribute any amount of money on a one-time basis or on an ongoing basis. For customers on auto-pay programs such as bankdraft or recurring credit/debit card payment plans, they simply complete a form to indicate how much they want to contribute each month and that amount is automatically collected with the monthly City Services bill.
The low-income payment assistance program has been very successful since its inception in 2006, helping to support many families who need helping hand.