Revised April 2013

Table of Contents

I.  Introduction
II.  ADA Paratransit Eligibility
III.   Suspension and Termination of Service and/or Eligibility
IV.  Appeal Process
V. Personal Care Attendant and Companion Policy
VI. Carry-on Items
VII. Service Animals
VIII. Passenger Responsibilities
IX. Fare Policy
X. Reserving Rides
XI.  Holiday & Weather Closures
XII.   Visitor Policy


I. Introduction

The cities of Corvallis and Philomath provide fixed-route public transportation for the community via the Corvallis Transit System (CTS), Night Owl and the Philomath Connection (PC).  Rides to eligible persons with disabilities are provided through complementary ADA paratransit service, known as “ADA rides.”
While they are separate cities with separate transit systems, the City of Philomath contracts with the City of Corvallis to manage the PC’s entire service, so Philomath’s ADA paratransit service is also contained in this Handbook and unless otherwise indicated, “ADA rides” should be understood to mean a ride in either city.

This Handbook has been prepared for those who have already been certified by CTS as eligible for ADA rides, and for those who have been declared eligible by other jurisdictions and approved by CTS for reciprocal, visitor ADA rides within the Corvallis and/or Philomath service areas, as described below.

This Handbook describes the policies associated with ADA rides.

ADA rides are only offered within 3/4 mile of a CTS, Night Owl, or PC bus route, during the same hours and days that those services operate.* 

Please note that “an ADA ride” is a one-way trip to one destination.

CTS contracts with Benton County to provide ADA rides.  Benton County contracts with a provider, currently Dial-A-Bus, to provide ADA rides (and other rides) to individuals with disabilities.

Refer to the enclosed brochure for information on scheduling ADA and non-ADA rides.

*At the time of printing, hours of the fixed-route operations are:

Monday-Friday, 6:15 am – 9:25 pm
Saturday, 7:15 am – 8:15 pm

Philomath Connection:
Monday-Friday, 6:15 am – 7:12 pm

Night Owl:
Thursday, Friday, and Saturday,
8:45 pm - 2:45 am the next morning
(only when OSU is in session -no service during OSU winter and summer breaks)

NOTE: Fixed-route days and hours are subject to change. See the current route maps, or visit, for current operating routes and times.

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II. ADA Paratransit Eligibility

CTS limits ADA paratransit eligibility to individuals specified in the ADA regulations. The Code of Federal Regulations - ADA Paratransit Eligibility Standards (49 CFR 37.123 (e)(1-3)) establishes three categories of eligibility, described as follows:

1. An individual with a disability who is unable, as the result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities.

2. An individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route on the system during the hours of operation of the system at a time, or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route.

3. An individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system.

An individual whose disability is intermittent or temporary may be eligible for ADA rides. Those persons would be certified based upon the most limiting aspects of their disability and rides will be subject to specified conditions.

Applying Eligibility to Trip Requests

Individuals are not qualified or disqualified for ADA paratransit service solely based on a specific medical diagnosis or disability. To ascertain if the individual fits the eligibility criteria, it is necessary to determine whether or not an individual's disability prevents him/her from utilizing any of the fixed route services provided by CTS, Night Owl, or PC. This determination is made using questions such as:

1. Does the disability prevent the individual from getting to and from a stop at the point of origin or destination? If yes, then the trip is eligible. A distinction is made in the regulations between those who have difficulty or simply find it unpleasant to travel to or from a bus stop, and those whose disability prevents them from doing so.

2. Can the individual independently board the vehicle at the stop? If not, the trip is eligible.

3. Can the individual independently recognize their destination and disembark? If not, the trip is eligible.

4. If a trip involves transfers and connections, are the paths of travel between buses accessible and navigable by the individual? Can the individual independently recognize the need for a transfer and accomplish this? If not, the trip is eligible.

The applicant will be notified in writing of the initial ADA eligibility determination. If eligibility has been denied or is subject to conditions, information describing the appeal process will be included in the notification to the applicant.

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III. Suspension and Termination of Service and/or Eligibility

ADA certified riders may have their service suspended for a period of time and/or eligibility terminated if they:

  • Exhibit behaviors which violate any part of the CTS Code of Conduct
  • Demonstrate a consistent pattern of missing scheduled ADA rides ("no-shows")
  • No longer meet the eligibility requirements of ADA paratransit service

CTS or its contractor will notify the individual in writing that CTS is suspending their service and/or terminating their eligibility, citing the basis of the suspension or termination. Information describing the appeal process will be included in the notification.

If an appeal is filed when eligibility is terminated, the individual will remain eligible for paratransit service while their appeal is pending. Termination of service due to change in eligibility status will not affect any future application for paratransit service made by the individual.

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IV. Appeal Process

Denials or terminations of eligibility and/or suspensions due to violations of the Code of Conduct may be appealed.

The appeal process is as follows:

An individual may appeal a denial and/or termination of eligibility or a suspension to a hearings officer appointed by the Corvallis City Manager. The hearings officer shall not have been involved in the decision being appealed.

Filing deadlines:

  • An appeal of a new eligibility determination must be filed within 60 calendar days of the date of the eligibility notice. 
  • An appeal of a renewal eligibility determination must be filed within 30 calendar days of the date of the eligibility notice. 
  • An appeal of a suspension must be filed within 10 business days of the date of the suspension notice. 
  • An appeal may not be considered if it is not received by CTS within the specified time limit.

The appeal must be in written or audio form and may be completed by a third party if the appellant desires.

The appeal must include the following information:

Appellant's name
Telephone number
Reason for the appeal

If an appeal is filed timely and contains the required information, the hearings officer will set the date, time and place of the hearing and notify the appellant thereof. The appellant will have an opportunity to be heard and to present relevant information and arguments at the hearing. The appellant will be provided with any necessary support, i.e., a sign language interpreter, if requested in the appellant's appeal. The appellant may be represented by an individual of their choice.

CTS may be represented by the initial decision maker and/or the City Attorney or his/her designee.

At the hearing, the appellant and CTS may present evidence, including the testimony of witnesses, in support of or in opposition to the appellant's case.

The hearings officer's decision and the reasons for it will be provided to the appellant in writing and/or audio within 10 business days. A copy of the decision will be provided to the paratransit contractor.

The decision of the hearings officer is final, except for the right of appeal to the Corvallis City Council in accordance with Corvallis Municipal Code Chapter 1.11, subsection 1.11.030.

If an appeal has not been decided within 10 business days of the completion of the hearing, CTS shall provide paratransit service from that time unless a decision to deny the appeal is issued.

ADA paratransit service will not be provided to the appellant pending the determination of appeal, except in an appeal of termination of eligibility or as noted above.

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V. Personal Care Attendant and Companion Policy

If determined to be appropriate during the eligibility process, CTS will guarantee that space will be available for an individual to travel with one Personal Care Attendant (PCA).

Non-PCA companions may accompany a certified rider on a space-available basis only. These companions are required to pay the same fare as the ADA-eligible rider. To be viewed as “accompanying” the eligible individual, a companion must have the same origin and destination points as the eligible rider.

Children may accompany a rider as companions, but children must be supervised by a responsible rider/adult companion at all times. The rider must provide an approved child safety system, as required by Oregon law. Neither the city, nor the contractor, provides child safety systems.

A companion does not count as a PCA unless the companion is actually acting in the capacity of a PCA. A PCA is regarded as a "mobility aid" and can be a paid employee, a family member, or an acquaintance. A PCA is not required to pay a fare.

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VI. Carry-on Items

Riders, with or without the assistance of their PCA, must be able to safely carry on and hold any carry-on items. Riders are responsible for all carry-on items, including large or multiple packages, such as groceries or crated pets.

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VII. Service Animals

Service animals are trained specifically to assist with tasks or to provide guidance related to a disability. Service animals that provide assistance to persons with disabilities are allowed to accompany their owners on ADA rides. Riders must provide information about service animals when scheduling rides.

Pets (non-service animals) are permitted only in closed carrying containers on paratransit rides.

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VIII. Passenger Responsibilities

All riders, PCAs, and companions are expected to exhibit appropriate behavior during an ADA ride and while interacting with other passengers and/or contractor employees/volunteers. Individuals who do not comply with the behavior requirements listed below may have service suspended.

Riders shall:

  • Comply with the CTS Code of Conduct (available by request or at 
  • Provide a change of address, using the contact information on the back of this Handbook, as soon as possible if the rider moves or uses a temporary address.
  • Wear seat belts. Passengers in wheelchairs must have their chairs secured to the floor.
  • Provide a child safety seat for children who are unable to use a regular seat and safety belt in accordance with Oregon law.
  • Keep their mobility device in good working order, including having functional brakes and a charged battery.

In order to help our drivers find the residence, riders should, if possible, make the address clearly visible from the street, especially after dark.

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IX. Fare Policy

Some ADA rides have fares and some do not. When an ADA ride requires a fare, the contractor will mail an invoice to the home of the ADA-eligible rider once every three months for the cost of BOTH the ADA rider and all companions. Riders should keep track of their ADA rides and be prepared to pay this invoice promptly.

Drivers cannot accept payment at the time of transport & do not carry change.

Corvallis ADA Fare

CTS and Night Owl became fareless on February 1, 2011 when the Transit Operations Fee went into effect. This caused Corvallis ADA rides to become fareless.

The contractor will NOT bill ADA-certified riders, Personal Care Attendants, and companions for ADA rides that:

    • Begin and end within 3/4 mile of a CTS or Night Owl route,
    • Begin and end during the days and hours that CTS and/or the Night Owl operate.

See a current CTS and/or Night Owl brochure or for current route & schedule information.

Philomath ADA Fare

Fares charged for Philomath ADA rides shall be no more than twice the full fare that would be charged (without regard to discounts) on the Philomath Connection fixed-route service.

At the time of printing, the Philomath ADA fare is $1.50 per one-way trip.  

All companions traveling with an ADA-certified person shall pay the same fare as the ADA certified person.

A Personal Care Attendant traveling with an ADA certified person shall not be charged a fare. (See “Personal Care Attendant and Companion Policy.”)

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X. Reserving Rides

Ride reservations must be made at least 1 business day before, and may be made up to 7 calendar days in advance of, the requested ride. Requests for service will be taken between 8:00 am and 5:30 pm, Monday through Friday. Requests received after 5:30 pm will be processed the following business day.

Please see the enclosed brochure for more information on scheduling rides.

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IX. Holiday & Weather Closures

ADA rides are NOT offered on these holidays, when fixed-route bus service is also unavailable:

New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

When severe weather (ice, snow, flooding, etc.) causes traffic concerns, monitor local newscasts and/or ADA rides will continue to be offered as long as CTS, Night Owl and PC fixed-route buses continue to operate.

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XII. Visitor Policy

CTS may honor the request of an out-of-town visitor who is ADA certified by another transit provider and is seeking to utilize the CTS ADA paratransit service. Service will be provided consistent with ADA requirements and CTS policies. For example, if a certified visitor comes from a fixed-route system that is not accessible, and the certification states that the rider is ADA eligible based solely on the inaccessibility of their system and the person can use an accessible transit system, paratransit service will not be provided.

A visitor with proof of certification from another paratransit service may use the CTS paratransit system for up to 21 days (consecutive or nonconsecutive) in a one-year period. Any use of the service for more than 21 days (consecutive or nonconsecutive) within a one-year period requires the visitor to apply to CTS for ADA paratransit service and become certified to continue to use the system.

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If you have any questions regarding ADA Paratransit Service, please contact the Corvallis Transit Coordinator at


Last updated: 7/16/2014 1:35:26 PM