New Online Service Portal Launches in Corvallis

September 9, 2025 - The City of Corvallis has launched Corvallis Connect, an online service portal that helps community members report problems, find resources, and engage with city services. The new portal is available online at www.corvallisoregon.gov/corvallisconnect.

The new service portal is the next step for the popular Report a Problem service, which has been a fixture on the City website for nearly a decade as a convenient way for community members to report potholes, clogged storm drains, and many other common municipal service requests. Corvallis Connect offers the same reporting features, combined with informational resources and a dashboard that lets community members view the status of their requests.

Over the years, the online service portal has proven to be one of the most popular digital tools on the City website. Since 2017, the portal has received nearly 10,000 requests. Nearly a decade after it was developed, the City is upgrading the service to better meet the community’s needs.

More Options, Better Customer Service

With the upgrade to Corvallis Connect, community members will be able to submit requests easily and create a free account to view the status on their reports.

The portal invites users to select from a menu of common issues, then enter a location, followed by contact information that staff can use to request more information if needed.

On the backend, City staff can assign the report to specific work groups and send out automated status updates as they work to resolve the issue. Managers can track reports over time to examine trends and help to direct City services more proactively

“The new system gives staff more capabilities for organizing and tracking requests in order to spend more time working on issues and maintenance. It also allows us to better provide the community with answers and resources for common request topics or questions we receive,” said Abbie Alexander, Innovation Manager for the City of Corvallis. “We’re excited about the improved customer service capabilities of this new service portal. And of course, all of the popular service categories will still be there, plus a few new ones that folks have been looking for.”

The City of Corvallis maintains an extensive network of public infrastructure, including hundreds of miles of surface streets and bike lanes, thousands of underground water valves and hydrants, and a vast inventory of trees and vegetation in parks and public areas. Timely reports from the community can help the City identify and respond to urgent maintenance requests, which keeps the overall system operating efficiently and enhances community livability.

Corvallis Connect is available on the City website at www.corvallisoregon.gov/corvallisconnect.